Privacy Policy

Privacy Policy for GrowStitch

Brand of Luminalogic L.L.C-FZ

Effective for All Interfaces: Mobile apps, websites, social media platforms, and offline stitching centers.

About GrowStitch 

⁠GrowStitch is a brand owned by Luminalogic LLC-FZ, a company registered in Dubai, U.A.E.

In India, GrowStitch services are delivered by Rivergate Solutions Pvt Ltd, our authorized country partner operating under a Memorandum of Understanding.

This Privacy Policy outlines how GrowStitch collects, uses, stores, and protects personal information across all its platforms and services.

By using any GrowStitch platform (including our website, mobile apps, partner/admin portals, AI features, or offline services), you consent to this Privacy Policy and our data processing practices as outlined below. These practices may be governed by applicable laws in the U.A.E., India, and other jurisdictions where we operate. ⁠

1. Personal Data & Consent

  • "Personal Data" includes: Name, phone number, address, account info, online identifiers, photos/videos.
  • "Data Subjects": Users/customers and potential customers whose data is processed.
  • Consent: By using GrowStitch, you give specific, informed, and unambiguous consent for processing your data.
  • Children under 18: Services can be used only with parent/guardian involvement. We do not knowingly collect personal data from children without parental consent.

2. Information Collection

  • During Registration: Name, DOB, mobile, email, password, address.
  • Provided by You: Orders, preferences, uploaded content.
  • System Collected: IP address, device/browser data, cookies.
  • Third Parties: We may receive info from referral programs or integrated platforms.
  • Email/SMS Consent: Communication is sent based on your consent and DND override.

3. Use of Personal Data

  • To provide customized styling, order tracking, delivery, and customer service.
  • Troubleshooting, feedback handling, and service improvement.
  • Promotional and recommendation-based marketing.
  • Legal compliance and fraud prevention.

4. GDPR Compliance We follow GDPR principles:

  • Lawful, limited, and informed data usage
  • Accuracy, relevance, and minimal retention
  • Secure storage and processing

User Rights under GDPR include:

  • Right to access, correct, delete, restrict, or object to processing
  • Right to data portability
  • Rights related to automated decisions
  • Special rights for children’s data

5. Cookies

  • Cookies are used to improve user experience.
  • You can disable cookies in your browser, but some features may not work properly.

6. Server Logs

  • We collect system logs to track user activity trends for site performance, not personal identification.

7. Children’s Data Protection

  • Children under 18 should not share personal data without supervision.
  • Systems are designed with additional safeguards to protect minors.

8. Security

  • Personal data is encrypted and securely stored.
  • Card/payment data is handled directly by third-party gateways; GrowStitch does not store these.
  • Strong access control, firewalls, and data policies in place.

9. Safety Tips for Users

  • Use strong passwords and avoid sharing them.
  • Log out after using public devices.
  • Use antivirus and firewall protection.
  • Be cautious with suspicious emails or links.

10. Legal Framework

  • ⁠ GrowStitch is owned by Luminalogic LLC-FZ, a company registered in Dubai, U.A.E.
  • In India, GrowStitch services are delivered by Rivergate Solutions Pvt Ltd, our authorized country partner under a Memorandum of Understanding.
  • This Privacy Policy aligns with the following legal frameworks:
  • U.A.E. Data Protection Law
  • India’s IT Act, 2000 and Consumer Protection Act, 2019
  • General Data Protection Regulation (GDPR) – where applicable to users in the EU or other jurisdictions
  • By using GrowStitch platforms, you consent to the processing of your personal data in accordance with this policy. Your data may be processed in India and/or the U.A.E., depending on your location and the nature of services accessed.
  • Any disputes or concerns arising from this policy will be subject to the jurisdiction of Delhi, India, or Dubai, U.A.E., as relevant to the context of the issue. 
     

11. Grievance Officer 

For Global Users:

Name: Rudra Pratap
Email: support@growstitch.com
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

For Users in India:

Name: Rudra Pratap
Email: support@growstitch.com
Address: Rivergate Solutions Pvt Ltd, 371, A, Pocket-2, Mayur Vihar, Phase-1, Delhi, India

You may contact the appropriate grievance officer regarding concerns, complaints, or requests related to your personal data. All grievances will be acknowledged within 24–48 business hours and resolved in accordance with applicable data protection laws. ⁠

Need Help or Have Questions? Write to us at: support@growstitch.com

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