Privacy Policy
Privacy Policy for GrowStitch
Brand of Rivergate Solutions Private Limited
Effective across: websites, mobile apps, partner/admin portals, AI features, and offline services.
Last updated: {{TODAY}}
1. Who We Are
GrowStitch is owned by Rivergate Solutions Private Limited. This Policy explains how we collect, use, store, and protect personal information.
2. Data We Collect
- Account/Identity: name, DOB, phone, email, address.
- Usage/Device: IP, device/browser data, cookies, logs.
- Customer Inputs: orders, preferences, uploaded photos/videos.
- Third-party: referrals and integrated platforms (where enabled).
3. How We Use Data
Provide and customize services; enable communication and support; improve features; comply with law; prevent fraud/security incidents; marketing with consent/legitimate interest where applicable.
4. Legal Bases (where applicable)
Consent; contract performance; legitimate interests (e.g., security, service improvement); legal obligations.
5. Cookies & Tracking (Summary)
We use essential, analytics, and functional cookies. You can control cookies in your browser and (where available) our cookie preferences panel. Some features may not work if disabled.
6. Data Retention & Deletion (Summary)
We retain data only as long as needed for the purposes above and legal requirements. Typical windows: account data while active (deleted/anonymized within ~90 days after closure); order/accounting data up to 7 years (legal); logs 12 — 24 months; backups on rolling cycles. Request deletion via support@growstitch.com.
7. Cross-Border Transfers
Your data may be processed in India. Appropriate safeguards are applied per applicable laws.
8. Security
Encryption in transit and at rest (provider-managed keys), access controls, logging/monitoring, and backups/DR practices. Card data is handled directly by payment gateways; we do not store card numbers.
9. Children
Services are intended for adults. Users under 18 should use services with parental involvement. We do not knowingly collect children's data without consent.
10. Your Rights (where applicable)
Access, correct, delete, restrict/opt-out of processing, and data portability. EU/UK users: GDPR rights; India: grievance flow per DPDP/IT Act.
11. Grievance Officer
support@growstitch.com — Rivergate Solutions Private Limited, 371, A, Pocket-2, Mayur Vihar, Phase-1, Delhi, India
Acknowledgement within 24 — 48 business hours; resolution per applicable laws.